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nick@sados.com
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· 63 posts
8 months ago
Break Fix Versus Managed Services: Which Is the Better Choice?
Break Fix Versus Managed Services: Which Is the Better Choice?

When it comes to IT support for your business, you have two choices. The Break Fix model, and managed services. 

The main difference is where responsibility lies for your IT services. That level of responsibility really matters.

After the WannaCry ransomware fiasco, Lloyd’s of London estimated that a global cyber attack could lead to average losses of $53 billion.

So if you’re wondering which of these two models, and levels of responsibility, you should choose, read on.

What Is the Break Fix Model?

With this model, it boils down to the idea that when it breaks, you fix it. When it’s not broken, you leave it alone. The responsibility for your IT services rests with you.

Your business only calls in help when needed. That’s not necessarily only when something goes wrong. It can also apply to upgrades or the installation of new hardware.

You only pay for hourly labor, any repairs, or consultation time. But it can lead to unforeseen costs if fixes take longer than anticipated.

As a side effect, the emphasis is on fixing, not finding better solutions. There’s no one to do that research.

It’s difficult to catch problems before they become huge headaches. And break fix providers don’t provide preventative solutions since it’s not in their interests to help you avoid downtime.

Are There Any Benefits?

The biggest benefit to the break/fix model is that you only pay when you need help. If you already have an in-house IT professional, then a break fix approach might be the better option.

You don’t need to incorporate IT needs into your monthly budget. And you don’t need to commit to additional contracts with service providers.

What About the Managed Services Model?

With managed services, you hand over responsibility for your IT to your partner of choice. 

Different businesses will have different IT needs. But the provider manages whichever services you’ve given them. 

On a downside, it means you’re tied into a contract. And you have to hand over control to another company.

Are There Any Benefits?

The benefits of managed services outweigh the cons. With 24/7 monitoring, threats can be neutralized and problems solved before they occur.

You’ll also enjoy preventative care to avoid problems or security issues in the first place. Managed services providers are well versed in security vulnerabilities.

The provider keeps your software up to date and manages regular backups of your data. You can contact IT support whenever you need to.

Even if a major issue does crop up, your services provider knows your system and gets it running again. The average cost of downtime is $5,600 per minute. Managed services can keep downtime to a minimum.

Best of all, you’ll always know how much you’re paying for your managed services.

Which Services Should I Choose?

You know your business better than anyone. If you’re a very small operation, or you already have some form of in-house IT support, then a break fix approach might make sense. Likewise, businesses with few IT needs might not want to commit to a contract.

But if you use technology daily, consider working with a managed services provider. Hand over the responsibility of your IT in exchange for peace of mind.

Got questions about managed services? Contact SADOS today and we’ll get you some answers.

nick@sados.com
nick@sados.com
· 63 posts
8 months ago
Nicholas Stafford is the Chief Operations Officer at SADOS. Since 2008, Originally a web developer, Nick has delivered conceptual solutions to clients ranging from prominent ivy league universities to enterprise class businesses. His portfolio includes comprehensive IT and digital work with Princeton University, University of Pennsylvania, USO, King of Prussia District, AgileCat and many more. As chief of operations, Nick brings his expertise in programming with his unique hand in customer retention based experience to SADOS.

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Ready for anything, we provide dependable IT support, both on site and remote through our 24/7 help desk and chat support. We maximize workforce potential in companies of all sizes - building success stories through true relationships with each and every one of our clients.

After having many internet/wi-fi and phone issues for years at our office, SADOS has resolved them and made our workplace more efficient. We are so pleased with their commitment to finding the real problems, and their solutions to fix them. Dominick has been awesome – very responsive to our calls, and not happy until we’re happy. Thank you SADOS, Jon, and the team!

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Keller Williams Columbia

When we moved our environment into the cloud we worked closely with SADOS. They were easy to work with and very responsive to our needs. They helped us navigate the intricacies of the AWS and perfected our network environment. Anyone looking to move their infrastructure to the cloud would be well-served by working with SADOS.

Donald Koch
South Mountain Creamery

Enforme used to host our own data-center. In doing so we had power costs, generator costs, cooling costs, hardware/warranty costs and many other costs that come along with hosting your own equipment. Now we have POP sites all over the world and double the resources at half the cost thanks to the cloud. Our cloud migration was one of the best decisions we could have made thanks to SADOS.

Eric Delente
Enforme Interactive

SADOS has been a great help. We contacted you to help migrate the Department of Justice, Office of Justice Programs to AWS Gov. Cloud. Their knowledge with cloud technology was an extreme help during this project. They prepared and created the infrastructure for this environment to allow future growth, fail over possibilities, and load balancing scenarios.

Chris Garver
UNISYS

Solid, experienced IT cloud transition partner specializing in moving traditional infrastructure environments to AWS and Azure. SADOS has the expertise and know how to help your company assess your current traditional infrastructure, formulate a transition plan and execute. In many cases, they can help you save thousands in monthly data center & support costs.

Walter Logue
Manitowoc

SADOS’ willingness to provide immediate support during a dire time was a godsend. Their team is not only genuinely invested in the success of their customers, but also highly qualified and more willing to do what it takes to provide a broad range of IT support services compared to others. They genuinely care about my business. All the other vendors I spoke to only offered to set up an appointment and wanted to discuss pricing right away. SADOS was the only company willing to do what needed to be done right away without hesitation. Direction.com is now where it needs to be thanks to SADOS.

Chris Kirksey
Direction Inc.