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Dominick Fair

Dominick Fair

Chief Technology Officer

What Are Managed IT Services?

managed it

Here’s the deal: the international market for managed IT services is expected to hit $296.38 billion in the next four years. What does this mean? That more companies are turning to IT managed services to handle their technology services.

Is your business having a hard time managing your information technology duties on its own? Then you could definitely benefit from having a managed IT service do all the hard work for you.

Intrigued? Here’s everything your business should know about managed IT services (and how to use them). 

What are Managed Services?

You might be wondering: what are managed services? We’re glad that you asked. In a nutshell, IT managed services are the best way to outsource your information technology issues to another company. 

In case you didn’t know, your managed services provider will give your clients 24/7 customer support for every network problem you can imagine. Not only that, but a managed services company can also solve any technological bug that you have too.

Want to know how managed services got started? Here’s a little background for you. Back in the day, most technology companies only provided so-called “break-fix services” for the clientele. That means that they basically only put Band-Aids on serious technical issues for businesses.

However, as technology improved, more companies started to experience issues with their information technology services. Enter managed IT services. Instead of spending hours listening to customers call with complaints, you can hire a managed services provider to deal with that for you!

Eventually, Fortune 500 companies started using managed information technology services to help them manage their networks as well. The result: More time to focus on business and clients. How can you beat that?

What is a managed services model, anyway? To put it simply, a managed services model is a unique type of outsourcing all of your company’s IT needs. That way, your managed services provider will be in charge of your organization’s technical decisions.

Sound confusing? It doesn’t have to be!

Want to make sure that you still have a voice in your company’s IT procedures? The key to success is to overlook your managed service provider’s process as they go along. Plus, you can you speak up if you need to and make sure that they handle the issue properly too.

Sounds like a win-win to us!

Going from Break-Fix to Managed IT Services

Let’s face it: managed services are one of the biggest changes to how companies deal with their technology issues. Why wait for your servers to fail to get software help? Save time and money by having a managed services provider on deck!

Pro tip: invest in managed IT services if your company has ever suffered from technical problems like: 

  • Information technology outages.
  • Failed email servers.
  • Network power shortages. 

As if that’s not enough, experiencing any of the issues we mentioned above will probably hurt how customers view your business as well. Not to mention all the revenue you could love if your company website goes down too. 

Want to know why break-fix companies aren’t good for business anymore? Because they can only solve problems after they happen. That means that if something goes wrong during your workday, it could take forever for them to show up and fix it!

Nobody has time for that, right? That’s why so many companies rely on their managed services provider to help them crush technical issues as soon as they show up. 

Need to provide more reliable services for your clientele? Hire a pro to handle the minute-to-minute problems that crop up in your information technology system.

Still not convinced? Maybe this will help: your local managed services provider might actually cost less than your standard break-fix company. That’s because they can control, manage, and fix your system remotely. 

Are you sick and tired of waiting for the truck from the break-fix company to appear? Then managed services are a must-have for your organization. The best part: In most cases, your information technology problem will be fixed in minutes!

Why Managed Services are Trending Right Now

Dying to know why managed services are trending right now? Because it keeps your company on track with your information technology service provider. Can we be totally honest for you? 

Most break-fix companies only turn a profit when something goes haywire with their client’s software. That means that they could become a little pushy when it comes to marketing their expensive services. That’s simply not the case with managed information technology services.

As a matter of fact, the majority of managed IT service providers actually charge your business a monthly flat rate. Of course, the amount of money that you have to pay depends on how many devices you need to get serviced.

Still want to have a techie drive out to help you when you need it? Don’t worry – some managed service companies still provide this as an option for an additional charge. That being said, expect to pay for a monitoring service at the very least.

Want to take it to the next level? Try hiring a managed services provider that can give you an alert whenever something goes wrong. We’re not through yet.

Your managed services company can also keep you in the loop during the problem resolution process too. So, how much does a managed services provider cost?

While it depends on where you live, you can count on it costing way less than hiring a full-time information technology employee. How do we know this? Because even high-end managed service providers only charge a few hundred dollars per month at the very most.

Don’t take our word for it. Read on to find out the perks of managed IT services!

Perks of Managed IT Services

First things first: the biggest advantage of using managed IT services is that they can find and repair issues before they harm your company. In addition, keeping your computer system in tip-top shape will make sure that you have less technical problems to deal with in the first place.

How can you actually use this? 

By having someone monitor your organization’s patch management and desktop optimization regularly, you’re guaranteed to see a huge difference in how your business operates. That means that you’ll be able to put out fires instead of combating them.

Not satisfied yet? Other benefits of managed IT services include lowered costs and 24/7 surveillance. What happens when you trade in a pay by the hour service for a monthly bill? Your company will save a lot of money in the process!

Bonus points for getting around-the-clock monitoring for your company’s devices too. Why does this matter? Because your managed services provider can also talk to partners, deal with issues, and handle customers on your behalf. 

Could it get any better than that? We can’t emphasize this enough: your managed services provider can add an extra layer of security and comfort business in a way it’s never experienced before. 

Additionally, a managed IT service company can offer companies:

  • Enhanced business operations.
  • Lowered operational costs.
  • Affordable customer support.
  • Increased peace of mind.

What’s the bottom line? With our complete guide, finding the right IT provider for your company should be a breeze!

Managed IT Services = More Time for Business

Want to know the best part? Investing in managed IT services means more time to focus on what really counts: getting more customers for your business.

Has your company been active for more than five years? Then you’ve most likely hired your share of information technology support companies. You know the feeling of getting frustrated when they try to upsell you on products you don’t need.

Fortunately for you, that’s just not the case for your managed services provider. In fact, they might be the only company that’s actually just trying to help your enterprise be more successful. Don’t be surprised if your managed services provider becomes your new favorite technician!

Want to know a secret? Your managed services provider costs way less than your typical break-fix company too. That means that you’ll be saving money and getting your technical problems fixed more quickly. 

Need to enhance business operations and lower operational costs? We’ve got everything you need to get your company’s information technology system up and running!

So, what are you waiting for? Get managed IT services for your company today!

In the market for managed IT services? Give us a call to schedule a free consultation! 

Dominick Fair

Chief Technology Officer

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