Google Reviews Trusted Google Reviews
24/7 Support
Jon Granados
Jon Granados More Posts
· 32 posts
3 years ago
Managing phone numbers: How To modify your business VoIP system
Managing phone numbers: How To modify your business VoIP system

Phone Numbers that are assigned to a customer are visible in the Phone Numbers section of the Portal. Here, you have the ability to modify the call routing and behavior of incoming calls.

To modify the behavior or details of a phone number, click “Phone Numbers”, then click “Edit”:

Caller ID (CNAM): – The value of this field will be displayed on the called party’s Caller ID display when they make outgoing calls from this phone number. This field is limited to 15 characters including spaces, commas and periods. No other punctuation should be used. Please allow between 7-10 days for changes to this field to take effect.
Internal Presentation – If the customer has a need for the caller ID name for incoming calls to be presented differently than the caller has supplied, the settings can be changed here. If any text is entered into the text box, it will be pre-pended to the beginning of the caller ID name that the caller has provided, and displayed to the called party. If the checkbox is checked, then the caller ID name that the caller has presented will be displayed to the customer, otherwise it will not be provided.
If Holiday – Customers have the option to configure specific dates to be holidays, using the “Holidays” module. If a call comes in on a day that is configured as a holiday, the call be be routed based on the rule defined in this field.
Route To – all incoming calls to this number are routed based on the rule defined by this field.
Hold Music Group – Customer have the option to select custom hold music for incoming calls based on upload content in the “Hold Music” module
Screen for Privacy – This feature of the PBX System is to have incoming calls screened for telemarketers or other automatic dialer programs. If “Yes” is selected, than all callers who do not present a caller ID will hear a greeting asking them to enter a caller ID number using the dial pad of their phone. If they do not enter a number, they are disconnected.
Currently Active? – This must be set to “YES” for inbound calls to process for the number.Note: A change to this field can take up to five minutes.

Calls can be routed to the following options:

Extension – Calls process to the Extension and follow the extensions routing.
Sip Trunk – Calls process to Sip Trunk and follow sip trunk routing.
Phone – Calls process directly to the Phone and do not follow any additional routing. Note: if user does not answer caller will be disconnected.
Mailbox – Calls process to a Mailbox.
Group – Calls process to the Group and follow the groups routing.
Auto Attendant – Calls process to the Auto Attendant and follow the auto attendants routing.
Time Frame – Calls process to the Time Frame and will follow configured routing depending on time of day.
Conference – Calls process to a configured Conference.
Conference Hub – Calls process to the Conference Hub.
Queue – Calls process directly to configured Queue. Note: If this is selected the caller will not hear a ring, they will instantly hear hold music.
Outside Phone Number – Calls are forwarded to listed outside number. Note: This can not be another number in the same pbx.
Company Directory – Calls process to the Company Directory.
Check Voicemail – Calls process to the check voicemail application

Jon Granados
Jon Granados
· 32 posts
3 years ago
Jonathan Granados is the Chief Executive Officer at SADOS. Jon owes his success to a ladder of visible clients throughout his career in IT and network security. He's worked with clients from Spotify to the Department of Defense, and has a proven track record to getting the job done.

You might also like...

What Customers Say
It's about more than technology, it's about a dedication to building impactful relationships
Ready for anything, we provide dependable IT support, both on site and remote through our 24/7 help desk and chat support. We maximize workforce potential in companies of all sizes - building success stories through true relationships with each and every one of our clients.

After having many internet/wi-fi and phone issues for years at our office, SADOS has resolved them and made our workplace more efficient. We are so pleased with their commitment to finding the real problems, and their solutions to fix them. Dominick has been awesome – very responsive to our calls, and not happy until we’re happy. Thank you SADOS, Jon, and the team!

Cindy Schlossnagle
Keller Williams Columbia

When we moved our environment into the cloud we worked closely with SADOS. They were easy to work with and very responsive to our needs. They helped us navigate the intricacies of the AWS and perfected our network environment. Anyone looking to move their infrastructure to the cloud would be well-served by working with SADOS.

Donald Koch
South Mountain Creamery

Enforme used to host our own data-center. In doing so we had power costs, generator costs, cooling costs, hardware/warranty costs and many other costs that come along with hosting your own equipment. Now we have POP sites all over the world and double the resources at half the cost thanks to the cloud. Our cloud migration was one of the best decisions we could have made thanks to SADOS.

Eric Delente
Enforme Interactive

SADOS has been a great help. We contacted you to help migrate the Department of Justice, Office of Justice Programs to AWS Gov. Cloud. Their knowledge with cloud technology was an extreme help during this project. They prepared and created the infrastructure for this environment to allow future growth, fail over possibilities, and load balancing scenarios.

Chris Garver
UNISYS

Solid, experienced IT cloud transition partner specializing in moving traditional infrastructure environments to AWS and Azure. SADOS has the expertise and know how to help your company assess your current traditional infrastructure, formulate a transition plan and execute. In many cases, they can help you save thousands in monthly data center & support costs.

Walter Logue
Manitowoc

SADOS’ willingness to provide immediate support during a dire time was a godsend. Their team is not only genuinely invested in the success of their customers, but also highly qualified and more willing to do what it takes to provide a broad range of IT support services compared to others. They genuinely care about my business. All the other vendors I spoke to only offered to set up an appointment and wanted to discuss pricing right away. SADOS was the only company willing to do what needed to be done right away without hesitation. Direction.com is now where it needs to be thanks to SADOS.

Chris Kirksey
Direction Inc.