So, you’ve heard how great working with an MSP company can be, but you have no idea what they actually do?
Well, wonder no more.
We’ve got all your answers right here. Read on as we cut through the jargon and break down exactly what these game-changing companies actually do.
The acronym MSP stands for Managed Service Provider. The term describes a third-party company typically contracted to manage or maintain one or more critical business services.
For small or medium businesses, an MSP will often take care of their network or IT systems.
A Managed Service Provider will typically provide one of two services.
The first is a reactive service often referred to as break/fix. The MSP will provide one or more dedicated technicians who remain on call in the event of an issue. The pricing model is by-the-hour, as the MSP contractor is not required on a permanent basis.
The second option is a managed contract, where the Managed Service Provider is called when needed but they are paid on a monthly basis. No additional payment is necessary when the MSP is called out, as the monthly payments cover the callout charge.
MSPs are ideal for small or medium businesses who cannot justify the employment of a permanent IT professional. The ideal MSP will offer the same services as a full time IT professional but will be reactive to issues.
Other advantages include:
While the advantages of hiring an MSP are many, it is important to consider any disadvantages too. Here are a few things to think about.
Working with an MSP company could be the perfect solution to your IT support issues. The pros far outweigh the cons, especially for the small to medium business. But don’t be fooled – MSPs can work no matter the size of your organization.
To find out more or for a free consultation, get in touch for all of your IT support needs today.
This post was last modified on April 20, 2019 8:58 AM