Free Managed IT Consultation, Virtual & On-Site. Get Started Now!
Dominick Fair

Dominick Fair

Chief Technology Officer

VoIP How-To’s: How do I re-route calls to my phone number?

wsi imageoptim SDS Blog

To modify the behavior of a phone number, In Services click “Phone Numbers”, then click “Edit”

The “Route To” section can be adjusted at any time per business needs. All incoming calls to the number will be routed based on the rule defined by this field.

Calls can be routed to the following options:

  • Extension – Calls process to the Extension and follow the extensions routing.
  • Sip Trunk – Calls process to Sip Trunk and follow sip trunk routing.
  • Phone – Calls process directly to the Phone and do not follow any additional routing. Note: if user does not answer caller will be disconnected.
  • Mailbox – Calls process to a Mailbox.
  • Group – Calls process to the Group and follow the groups routing.
  • Auto Attendant – Calls process to the Auto Attendant and follow the auto attendants routing.
  • Time Frame – Calls process to the Time Frame and will follow configured routing depending on time of day.
  • Conference – Calls process to a configured Conference.
  • Conference Hub – Calls process to the Conference Hub.
  • Queue – Calls process directly to configured Queue. Note: If this is selected the caller will not hear a ring, they will instantly hear hold music.
  • Outside Phone Number – Calls are forwarded to listed outside number. Note: This can not be another number in the same pbx.
  • Company Directory – Calls process to the Company Directory.
  • Check Voicemail – Calls process to the check voicemail application

Dominick Fair

Chief Technology Officer

Having IT issues?

Try our FREE AI-powered 
help desk. No login required.

BRAND NEW!

Need a quick fix?

No Credit Card Needed

Try our FREE AI-powered tech support

Describe the problem you are facing. Be friendly, descriptive.
Remember that AI can make mistakes.
If you’re having an IT emergency, please contact us.

SADOS AI can make mistakes. Consider contacting us for critical IT issues.

You may also like...

servers

What Does a Content Delivery Network Do?

If you’re interested in optimizing your company’s website to improve page load speed, boost security, or lower your bandwidth cost, using a content delivery network will help.

computer security 1

6 Steps to Surviving an IT Emergency

When you operate your own business, your IT system is your lifeline. That’s why it’s important to be prepared for an IT emergency.

News to your inbox

Keep tabs on what’s happening in the world of technology. We’ll send you new posts to your inbox

We’re committed to your privacy. SADOS uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.
IT Support by SADOSSecure, Fast Hosting for WordPress