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Dominick Fair

Chief Technology Officer

What Does An MSP Company Do?


So, you’ve heard how great working with an MSP company can be, but you have no idea what they actually do?

Well, wonder no more.

We’ve got all your answers right here. Read on as we cut through the jargon and break down exactly what these game-changing companies actually do.

What Does MSP Stand For?

The acronym MSP stands for Managed Service Provider. The term describes a third-party company typically contracted to manage or maintain one or more critical business services.

For small or medium businesses, an MSP will often take care of their network or IT systems.

What Does an MSP Company Do?

A Managed Service Provider will typically provide one of two services.

The first is a reactive service often referred to as break/fix. The MSP will provide one or more dedicated technicians who remain on call in the event of an issue.  The pricing model is by-the-hour, as the MSP contractor is not required on a permanent basis.

The second option is a managed contract, where the Managed Service Provider is called when needed but they are paid on a monthly basis. No additional payment is necessary when the MSP is called out, as the monthly payments cover the callout charge.

What are the Advantages?

MSPs are ideal for small or medium businesses who cannot justify the employment of a permanent IT professional. The ideal MSP will offer the same services as a full time IT professional but will be reactive to issues.

Other advantages include:

  • Dedicated Support – Working with an MSP ensures a dedicated IT professional is available 24/7 to assist with any problems that might occur.
  • Proactive IT Planning – While the service they provide is reactive, the planning process involved in providing this service is proactive. A Managed Service Provider will examine the needs of the business to determine the best approach to support the business efficiently. 
  • Cost Efficiency – When engaging with an MSP, customers can be certain of more predictable budgeting. The costs are covered up-front, and the monthly payment plan offers even more predictable budgeting as callouts to resolve issues are already covered in the monthly payment.
  • Better Disaster Recovery – The importance of disaster recovery cannot be overstated. Not only will an MSP assist in the formulation of a DR plan, but they will be on hand to help with the execution should a disaster occur.

What are the Disadvantages?

While the advantages of hiring an MSP are many, it is important to consider any disadvantages too. Here are a few things to think about.

  • Downtime – There may be a time when an engineer or technician isn’t available to assist with your issue. This is more likely when using an MSP that is not fully established or has insufficient staff to meet your needs.
  • Trust & Security – Cybersecurity should be a huge priority in all businesses. Hiring a third party to oversee your IT infrastructure means relinquishing some responsibility to that party. This comes with potential security concerns. You should be certain you know and trust your chosen MSP, as your data will often be in their hands.
  • Inflexibility – While this pitfall can be avoided by working with an established MSP, some companies may employ a very rigid approach that does not gel with your business. Avoid MSPs who may force you to change your business model to suit theirs.

Final Thoughts

Working with an MSP company could be the perfect solution to your IT support issues. The pros far outweigh the cons, especially for the small to medium business. But don’t be fooled – MSPs can work no matter the size of your organization.

To find out more or for a free consultation, get in touch for all of your IT support needs today. 

Dominick Fair

Chief Technology Officer

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