Frequently Asked Questions

Commonly asked questions related to managed IT, technical support, cloud migration and more
  • What are the benefits of cloud computing?

    Cloud computing helps curtail the need for expensive, in-house hardware or to install software on their devices. Cloud hosting services reduces maintenance and hardware upgrading expenses, because their data, resources, and applications are hosted in the cloud.

    Cloud services are especially enjoyed for it’s accessibility anywhere at anytime. For remote workers, cloud computing provides enhanced flexibility: Allowing workers to collaborate on projects from any location internet access is available, as if they were in the office.

  • What is cloud computing?

    Cloud computing is a term used to describe the newest trend in computing and collaboration. Cloud computing allows businesses to subscribe to software that is hosted in the cloud, as opposed to purchasing and installing software on their own computers. This curtails the long standing problem of cohesive updates and scalability issues. Commonly, when an update was released for a software, each computer would inherently be required to download an update from the software manufacturer. Now, the software is simply updated on the cloud and is instantly accessible as it’s newest version to the employees of the business. This allows for the company to be in tune with the latest updates, and effectively collaborate between users from wherever they are, as long as there is an internet connection.

  • What happens when I sign up for SADOS managed IT services?

    We seek to cover all points beginning to end. To start, we’ll kick-off with an initial consultory meeting to meet your support team, and determine the general state of your IT environment and infrastructure. If there are any priority issues that require our attention, we’ll address them here. Once stabilized, we’ll move to performing diagnostics and ultimately the proactive maintenance, monitoring and support services.

  • Can SADOS recommend hardware/software purchases for me?

    Because we’re partnered with industry leading hardware and software vendors, we’re capable of offering recommendations based on the specific needs of your business and operational requirements. These recommendations are and always remain unbiased, for the integrity of our relationships with our clients.

  • What if I have an emergency outside business hours or over the weekend?

    Clients on our Managed IT plans enjoy full 24/7/365 access to our technical support team. For non Managed IT clients, we offer pay-as-you-go support services.

  • Why are remote support and on-site support both offered?

    Through our experience, SADOS has fine-tuned our IT support services based on our client’s needs. What we’ve learned was that by offering both on-site and remote support services, we can provide faster and more effective support based on the complexity of the issue.

    Remote support is an incredibly easy method to resolve simple software issues or the equivalent. It’s great to help client’s walkthrough issues or to guide them on tutorials such as setting a VPN tunnel for remote access.

    On-site support is still widely used and will always be for on-site checkups, system diagnostics and audits, consultation and emergency response issues that require specialized attention from our engineers.

    Ensuring the quality of our support services are paramount to us, and both methods of support equate to a better service for our clients.

  • Do you provide IT services to businesses of any size?

    Our managed IT services are perfect for businesses of any size. We have the ability to scale as needed, based on the company’s operational requirements. We typically service organizations with anywhere between 10 to 500 users.

  • What's different from SADOS IT support and my in-house IT department?

    We often like to compare managed IT to a cloud computing – in that, when you host your data in the cloud, you remove clunky in-house hardware, maintain resilience through updated software and hardware, protect yourself from data loss and malware with full redundancies, and reduce costs in the process.

    Managed IT is much like moving your organization to the cloud. Whether SADOS is complementing your existing IT department, or you’ve taken the interest of having us as your sole dedicated IT support team, we’re here to reduce your costs while proactively maintaining and monitoring the integrity of your IT infrastructure.

  • Isn't managed IT services just for large companies?

    SADOS Managed IT services are ideal for organizations of all sizes. Whether your business has 5 or 500 potential end-users, we can offer flexible solutions that fit the operational requirements of your company. Larger entities can take advantage of consultory and monthly service plans.

  • I have a friend who helps us with our IT, why should I invest in managed IT services?

    It depends on the size of your business operations. We will typically encounter small businesses who hire friends or part-time employees to manage their computer systems. Unfortunately, these people are often not equipped to stay up-to-date with technology advancements and threats or may move to a full-time job elsewhere, leaving you as a non-priority and ultimately a loss in productivity. SADOS is an affordable provider of IT solutions, equipped to ensure your computer systems and business itself perform at their best, 24 hours a day, 7 days a week.

  • Is remote support adequate for my needs?

    This is a common question we receive from prospective clients. The answer is simple. It depends on the complexity of the issue at hand. More often than not, simple issues related to software errors and walkthrough tutorials are a great reason to try remote support whereas hardware maintenance and network audits are generally labor that will require on-site support. Whichever the need, we have the resources of dedicated engineers and support specialists to make sure we exceed your expectations.

  • What is a Managed IT service provider?

    A managed IT services provider provides businesses with IT solutions that are proactive in nature – and therefore cost-effective. We combine a host of solutions including network monitoring, remote IT support, data backup and recovery, network security, IT consultory services and computer protection that are state-of-the-art, as opposed to an in-house IT department whose evolution is contained. By outsourcing your IT needs, you effectively advance with technology while receiving reliable 24/7 support and reducing long-term expenses.

    Because costs are reduced, we can cater to businesses of all sizes, and for those businesses who lack the resources to support an IT department in the first place, this can prove especially economical in nature.

  • What are the benefits of cloud computing?

    Cloud computing helps curtail the need for expensive, in-house hardware or to install software on their devices. Cloud hosting services reduces maintenance and hardware upgrading expenses, because their data, resources, and applications are hosted in the cloud.

    Cloud services are especially enjoyed for it’s accessibility anywhere at anytime. For remote workers, cloud computing provides enhanced flexibility: Allowing workers to collaborate on projects from any location internet access is available, as if they were in the office.

  • What is cloud computing?

    Cloud computing is a term used to describe the newest trend in computing and collaboration. Cloud computing allows businesses to subscribe to software that is hosted in the cloud, as opposed to purchasing and installing software on their own computers. This curtails the long standing problem of cohesive updates and scalability issues. Commonly, when an update was released for a software, each computer would inherently be required to download an update from the software manufacturer. Now, the software is simply updated on the cloud and is instantly accessible as it’s newest version to the employees of the business. This allows for the company to be in tune with the latest updates, and effectively collaborate between users from wherever they are, as long as there is an internet connection.

  • What happens when I sign up for SADOS managed IT services?

    We seek to cover all points beginning to end. To start, we’ll kick-off with an initial consultory meeting to meet your support team, and determine the general state of your IT environment and infrastructure. If there are any priority issues that require our attention, we’ll address them here. Once stabilized, we’ll move to performing diagnostics and ultimately the proactive maintenance, monitoring and support services.

  • Can SADOS recommend hardware/software purchases for me?

    Because we’re partnered with industry leading hardware and software vendors, we’re capable of offering recommendations based on the specific needs of your business and operational requirements. These recommendations are and always remain unbiased, for the integrity of our relationships with our clients.

  • What if I have an emergency outside business hours or over the weekend?

    Clients on our Managed IT plans enjoy full 24/7/365 access to our technical support team. For non Managed IT clients, we offer pay-as-you-go support services.

  • Why are remote support and on-site support both offered?

    Through our experience, SADOS has fine-tuned our IT support services based on our client’s needs. What we’ve learned was that by offering both on-site and remote support services, we can provide faster and more effective support based on the complexity of the issue.

    Remote support is an incredibly easy method to resolve simple software issues or the equivalent. It’s great to help client’s walkthrough issues or to guide them on tutorials such as setting a VPN tunnel for remote access.

    On-site support is still widely used and will always be for on-site checkups, system diagnostics and audits, consultation and emergency response issues that require specialized attention from our engineers.

    Ensuring the quality of our support services are paramount to us, and both methods of support equate to a better service for our clients.

  • Do you provide IT services to businesses of any size?

    Our managed IT services are perfect for businesses of any size. We have the ability to scale as needed, based on the company’s operational requirements. We typically service organizations with anywhere between 10 to 500 users.

  • What's different from SADOS IT support and my in-house IT department?

    We often like to compare managed IT to a cloud computing – in that, when you host your data in the cloud, you remove clunky in-house hardware, maintain resilience through updated software and hardware, protect yourself from data loss and malware with full redundancies, and reduce costs in the process.

    Managed IT is much like moving your organization to the cloud. Whether SADOS is complementing your existing IT department, or you’ve taken the interest of having us as your sole dedicated IT support team, we’re here to reduce your costs while proactively maintaining and monitoring the integrity of your IT infrastructure.

  • Isn't managed IT services just for large companies?

    SADOS Managed IT services are ideal for organizations of all sizes. Whether your business has 5 or 500 potential end-users, we can offer flexible solutions that fit the operational requirements of your company. Larger entities can take advantage of consultory and monthly service plans.

  • I have a friend who helps us with our IT, why should I invest in managed IT services?

    It depends on the size of your business operations. We will typically encounter small businesses who hire friends or part-time employees to manage their computer systems. Unfortunately, these people are often not equipped to stay up-to-date with technology advancements and threats or may move to a full-time job elsewhere, leaving you as a non-priority and ultimately a loss in productivity. SADOS is an affordable provider of IT solutions, equipped to ensure your computer systems and business itself perform at their best, 24 hours a day, 7 days a week.

  • Is remote support adequate for my needs?

    This is a common question we receive from prospective clients. The answer is simple. It depends on the complexity of the issue at hand. More often than not, simple issues related to software errors and walkthrough tutorials are a great reason to try remote support whereas hardware maintenance and network audits are generally labor that will require on-site support. Whichever the need, we have the resources of dedicated engineers and support specialists to make sure we exceed your expectations.

  • What is a Managed IT service provider?

    A managed IT services provider provides businesses with IT solutions that are proactive in nature – and therefore cost-effective. We combine a host of solutions including network monitoring, remote IT support, data backup and recovery, network security, IT consultory services and computer protection that are state-of-the-art, as opposed to an in-house IT department whose evolution is contained. By outsourcing your IT needs, you effectively advance with technology while receiving reliable 24/7 support and reducing long-term expenses.

    Because costs are reduced, we can cater to businesses of all sizes, and for those businesses who lack the resources to support an IT department in the first place, this can prove especially economical in nature.

We company success stories.

We've built dependable remote and on-site IT support, help desk, and chat support so companies can maximize their potential - and now you can too.

SADOS has been a great help. We contacted you to help migrate the Department of Justice, Office of Justice Programs to AWS Gov. Cloud. Their knowledge with cloud technology was an extreme help during this project. They prepared and created the infrastructure for this environment to allow future growth, fail over possibilities, and load balancing scenarios.

Chris Garver
UNISYS

Solid, experienced IT cloud transition partner specializing in moving traditional infrastructure environments to AWS and Azure. SADOS has the expertise and know how to help your company assess your current traditional infrastructure, formulate a transition plan and execute. In many cases, they can help you save thousands in monthly data center & support costs.

Walter Logue
Manitowoc

SADOS was a great help. They helped with our initial office wiring, wireless and technical support. SADOS made the initial setup look easier than expected. Now we host all our data on the cloud and can access it virtually from anywhere. Now we have a solid, reputable company that we can rely on for future projects. Thanks SADOS!

Carrie Delente
Artique Underground

SADOS has been a great help since day one. It’s always a great feeling knowing that anytime I need support or even have a question I can reach someone. SADOS is professional and is changing the market, a company that is more concerned about customer needs than their own.

Ken Tievy
Diva Displays

Enforme used to host our own data-center. In doing so we had power costs, generator costs, cooling costs, hardware/warranty costs and many other costs that come along with hosting your own equipment. Now we have POP sites all over the world and double the resources at half the cost thanks to the cloud. Our cloud migration was one of the best decisions we could have made thanks to SADOS.

Eric Delente
Enforme Interactive

When we moved our environment into the cloud we worked closely with SADOS. They were easy to work with and very responsive to our needs. They helped us navigate the intricacies of the AWS and perfected our network environment. Anyone looking to move their infrastructure to the cloud would be well-served by working with SADOS.

Donald Koch
South Mountain Creamery

Originally we were switching to Comcast voice from Verizon and then heard about SADOS VoIP Services. SADOS made our VoIP transition extremely easy and trained everyone on how to use their VoIP portal. They Installed and migrated our service very quickly. Overall and extremely pleasing experience, They were very responsive and always answered all of our questions. SADOS went above and beyond. Thank You.

Dave Hawkins
Hawkins Landscaping

SADOS came in and cleaned up the network cabling, installed new workstations, installed a new server, and configured multiple access points, all within a single day. The ease of just walking from building to building and automatically migrating through access points is amazing. My employee’s love their new machines and can work even faster now with a server. SADOS definitely helped bring productivity up. Thank You

Vince Flook
Vinny's Towing

SADOS installed a reliable wireless network where guests now “check-in” to our Facebook when using our free WiFi which helps our social media results. SADOS also helped migrate our email from host gator to Office 365, Which provided synchronization between users, less spam and junk email, and calendar sharing. SADOS also did an amazing job with our new mobile friendly website. Thank you SADOS.

Larry Stottlemyer
Adventure Park USA
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