IT Support Plans

Fully managed IT services available for networks, workstations, and servers - includes a comprehensive suite of tools and cyber protection

Get award winning, 24/7 protection and monitoring.

SADOS Managed IT provides 24/7/365 Service Desk solutions with remote desktop servicing and much more. We believe that in order to provide our customers with a truly technical 24/7/365 service it takes a team of experienced and qualified engineers.

IT Support Plans

Feature packed for life.

  • 24/7 Help Desk

    Struggling with slow broadband? Failing to print, or wondering how to back up your files? We’re here to help. Our intuitive help desk allows you to activate a support ticket through multiple means including email and through our application installed on managed IT client workstations.

  • 24/7 Network Monitoring

    Your network is the heartbeat of your business, and carefully monitoring it’s performance is a critical job that takes a proactive approach to it’s resilience. Because when a network has gone down, calling engineers post-collapse costs additional resources and puts your business operations in jeopardy.

    Avoiding these situations can be made when you anticipate the problem ahead. With dedicated IT specialists at hand, SADOS is equipped to provide instant remote network monitoring and support from our office, or we’ll come to you when the repairs are physically demanding. With dependable support at your fingertips, you can rest assured your network is in good hands 24/7.

  • OS & Software Updates, Patch Management

    SADOS provides reactive and self-service patching to servers with both standard and managed customer operating systems. For managed servers, patches and updates are available upon request to ensure no patches are applied without customer knowledge and consent, effectively reducing risks to application and data integrity. Data and/or reports are available to you in different ways, depending on the solution used.

  • On-site/Remote Backup Monitoring

    With cloud backup & storage your data is accessible wherever and whenever you need it and on any of your devices. Backup & store your files on your Desktop, Laptop or Server running Windows or Mac.

  • Spyware Monitoring and Removal

    Antivirus software and firewalls do not fully protect your system against spyware and privacy threats. Spyware is commonly bundled with software downloads, attached to e-mails, or transmitted through networks so it can appear to be legitimate software, but once installed it can be nearly impossible to detect and remove without the help of dedicated spyware removal tools.

    We will install and configure spyware tools to remove infections and protect against further attacks.

  • Install New Hardware and Software

    Sometime’s its unnecessary to upgrade your computer when technology evolves. With a team of IT specialists, we’ll diagnose the status of your PC or Mac computer and determine if there’s a cost-effective solution or if it’s simply better to upgrade.

    We’ll install anything as small as memory and graphics cards to more complex installations like motherboards and CPU’s.

  • Vendor Liaison

    Through our unique structured collaborative planning & strategic consulting process, we work together with our clients to jointly create and maintain your technology business plan. This collaboration ensures you are proactively managing your technology needs, so you are not blindsided by risk issues, problems or costs.

    SADOS proactively collaborates with clients to develop an IT plan to avoid technology potholes. We take time to understand where you are headed. We continually research how IT is evolving, and SADOS ensures that you are well equipped for the journey.

  • Executive Audit Reports

    With every managed IT plan, you’ll receive a comprehensive audit report at regular intervals. These audit reports include a detailed analysis of your network, workstations, servers, hardware and software. Additionally, we provide a report on all support tickets activated for the term.

  • Email Address Management

    Our consultants are fully trained and accredited in a wide range of IT services including email address management. We’ll secure, monitor, and maintain your email addresses, typically through our Office 365 service to ensure your active users remain free of blacklisting, ensure spam filters are activated, enough storage space is allocated, and if there are idle users, whether or not they should be removed.

  • On-site Audit & Meeting with SADOS Senior Engineer

    We do more than simply offer technical expertise. We collaborate with your business to develop strategies and cost-effective solutions that meet your day to day challenges.

    Based on the managed IT plan you choose, you’ll meet with a dedicated specialist on our team at scheduled times to collaborate on the state of your current infrastructure, and future expansion.

  • On-site/Remote Support per Computer (Non-transferrable)

    Receive our award-winning IT expertise on-site or remotely, included in every plan per month. Instead of being billed hourly for normal IT support, your plan provides a preset amount of free hours you can use any way you require per month.

  • Uptime Protection

    At SADOS we take the uptime of your network extremely seriously. From our physically secure US data centers and monitored network, to using industry-recognized security tools and techniques, we invest to protect your assets. That’s why we guarantee your uptime in the event of catastrophic loss or failure of equipment, with backup hardware ready on-site at your place of business at a moment’s notice.

Compare plans and choose the right fit for your business.

Managed IT plans are designed to provide end-to-end protection and monitoring from threats while optimizing performance so you can get the most out of your computers.
 
  • 24/7 Help Desk
    Activate support tickets and download annual audit reports of support requests.
  • 24/7 Network Monitoring
    Remote network monitoring from our NOC (Network Operations Center) ensures the best uptime performance.
  • OS & Software Updates, Patch Management
    Receive automatic OS and software updates including critical security patches and more.
  • Spyware Monitoring and Removal
    Installation and configuration of spyware tools to monitor and prevent infection of workstations.
  • Vendor Liaison
    Partnering with vendors, we provide unbiased recommendations for carefully planned purchases of hardware and software.
  • Install New Hardware and Software
    Installation and general repairs of slow or failing hardware and software. Actual hardware and/or software licensing fees may apply.
  • On-site Audit & Meeting with SADOS Senior Engineer
    Meet with a dedicated specialist on our team to collaborate on the state of your current infrastructure, and future expansion.
  • Executive Audit Reports
    Detailed reports at regular intervals on network, workstation and server performance for the term including support ticket requests.
  • Antivirus Subscription & Monitoring
    Includes automated virus definition updates
  • OPSIS Remote Connect
    Proprietary remote desktop application for remote maintenance and monitoring of workstations, servers and more.
  • Server User Management
    Add/remove/manage users on the server
  • Keymaster Password Cloud
    Mobile access, search, history, auditing, reporting, and automated password changes
  • VANGUARD Data Backup
    Disaster & recovery protection, full desktop/laptop backup & recovery w/ SLA - one-click system restore
  • CHYMERA Brute Force Protection
    24/7 Integrated system threat monitoring and breach detection with active preventative DDoS and brute force protection.
  • Microsoft Office 365 Cloud
    Connect better with customers and colleagues with a range of communication tools, from email and IM to social networking.
Starter
  • 24/7 Help Desk
  • 24/7 Network Monitoring
  • OS & Software Updates, Patch Management
  • Spyware Monitoring and Removal
  • Vendor Liaison
  • Install New Hardware and Software
  • On-site Audit & Meeting with SADOS Senior Engineer Annual
  • Executive Audit Reports Annual
  • Antivirus Subscription & Monitoring
  • OPSIS Remote Connect
  • Server User Management
  • Keymaster Password Cloud
  • VANGUARD Data Backup
  • CHYMERA Brute Force Protection
  • Microsoft Office 365 Cloud
Most PopularGold
  • 24/7 Help Desk
  • 24/7 Network Monitoring
  • OS & Software Updates, Patch Management
  • Spyware Monitoring and Removal
  • Vendor Liaison
  • Install New Hardware and Software
  • On-site Audit & Meeting with SADOS Senior Engineer Annual
  • Executive Audit Reports Annual
  • Antivirus Subscription & Monitoring
  • OPSIS Remote Connect
  • Server User Management
  • Keymaster Password Cloud
  • VANGUARD Data Backup
  • CHYMERA Brute Force Protection
  • Microsoft Office 365 Cloud
Platinum
  • 24/7 Help Desk
  • 24/7 Network Monitoring
  • OS & Software Updates, Patch Management
  • Spyware Monitoring and Removal
  • Vendor Liaison
  • Install New Hardware and Software
  • On-site Audit & Meeting with SADOS Senior Engineer Annual
  • Executive Audit Reports Annual
  • Antivirus Subscription & Monitoring
  • OPSIS Remote Connect
  • Server User Management
  • Keymaster Password Cloud
  • VANGUARD Data Backup
  • CHYMERA Brute Force Protection
  • Microsoft Office 365 Cloud
Obsidian
  • 24/7 Help Desk
  • 24/7 Network Monitoring
  • OS & Software Updates, Patch Management
  • Spyware Monitoring and Removal
  • Vendor Liaison
  • Install New Hardware and Software
  • On-site Audit & Meeting with SADOS Senior Engineer Annual
  • Executive Audit Reports Annual
  • Antivirus Subscription & Monitoring
  • OPSIS Remote Connect
  • Server User Management
  • Keymaster Password Cloud
  • VANGUARD Data Backup
  • CHYMERA Brute Force Protection
  • Microsoft Office 365 Cloud
Starter Plan

Starter Plan

This plan offers a great value for small businesses

Starter Plan offers a cost effective balance between cost and protection. Ideal for small businesses, client’s receive access to our award-winning 24/7 help desk, 24/7 networking monitoring, automated OS and software updates with patch management, spyware monitoring and removal, on-site audit with reports, and much more. Starter Plan clients receive priority support over non-managed IT clients when activating a support ticket and up to 2 hours of IT technical support per month per workstation with a combined maximum of 6 hours per client.

Gold Plan

Gold Plan

This plan offers a great value for mid-size businesses

Gold Plan offers a great value for mid-size businesses seeking the perfect balance between cost and complete protection. Businesses receive every feature in the Starter Plan, priority support over non-managed IT clients and Starter Plan clients when activating a support ticket, and up to 4 hours of IT technical support per month per workstation with a combined maximum of 12 hours per client.

Platinum Plan

Platinum Plan

This plan offers a great value for large scale operations

Platinum Plan focuses on a a greater payload of protection for businesses including every feature provided in the Starter and Gold Plan plus integrated server user management, our proprietary Keymaster Password Cloud for additional enhanced security, and off-premise VANGUARD Data Backup for data security and storage. Platinum Plan clients receive priority support over non-managed IT, Starter Plan, and Gold Plan clients when activating a support ticket through the 24/7 help desk and up to 6 hours of IT technical support per workstation with a combined maximum of 18 hours per client.

Obsidian Plan

Obsidian Plan

Complete end-to-end protection and monitoring

Obsidian Plan is our flagship managed IT plan, focused on complete end-to-end protection for your workstations. The Obsidian Plan includes every feature provided in the Starter Plan, Gold Plan, and Platinum Plan plus CHYMERA Brute Force Protection and monitoring and managed Office 365 Suite by Microsoft. Obsidian Plan clients receive the highest priority support over all clients when activating a support ticket through the 24/7 help desk and up to 6 hours of IT technical support per workstation with no combined maximum per client.

Get more information or have us visit you for free.

Sometimes you need repairs that don’t require comprehensive monthly protection. We’re here to help for one-time fixes too.
Whether you're in the market for IT Support Plans or are seeking other IT services, we're here to answer your questions.
Contact us for a hassle-free on-site consultation at no cost.

We company success stories.

We've built dependable remote and on-site IT support, help desk, and chat support so companies can maximize their potential - and now you can too.

SADOS has been a great help. We contacted you to help migrate the Department of Justice, Office of Justice Programs to AWS Gov. Cloud. Their knowledge with cloud technology was an extreme help during this project. They prepared and created the infrastructure for this environment to allow future growth, fail over possibilities, and load balancing scenarios.

Chris Garver
UNISYS

Solid, experienced IT cloud transition partner specializing in moving traditional infrastructure environments to AWS and Azure. SADOS has the expertise and know how to help your company assess your current traditional infrastructure, formulate a transition plan and execute. In many cases, they can help you save thousands in monthly data center & support costs.

Walter Logue
Manitowoc

SADOS was a great help. They helped with our initial office wiring, wireless and technical support. SADOS made the initial setup look easier than expected. Now we host all our data on the cloud and can access it virtually from anywhere. Now we have a solid, reputable company that we can rely on for future projects. Thanks SADOS!

Carrie Delente
Artique Underground

SADOS has been a great help since day one. It’s always a great feeling knowing that anytime I need support or even have a question I can reach someone. SADOS is professional and is changing the market, a company that is more concerned about customer needs than their own.

Ken Tievy
Diva Displays

Enforme used to host our own data-center. In doing so we had power costs, generator costs, cooling costs, hardware/warranty costs and many other costs that come along with hosting your own equipment. Now we have POP sites all over the world and double the resources at half the cost thanks to the cloud. Our cloud migration was one of the best decisions we could have made thanks to SADOS.

Eric Delente
Enforme Interactive

When we moved our environment into the cloud we worked closely with SADOS. They were easy to work with and very responsive to our needs. They helped us navigate the intricacies of the AWS and perfected our network environment. Anyone looking to move their infrastructure to the cloud would be well-served by working with SADOS.

Donald Koch
South Mountain Creamery

Originally we were switching to Comcast voice from Verizon and then heard about SADOS VoIP Services. SADOS made our VoIP transition extremely easy and trained everyone on how to use their VoIP portal. They Installed and migrated our service very quickly. Overall and extremely pleasing experience, They were very responsive and always answered all of our questions. SADOS went above and beyond. Thank You.

Dave Hawkins
Hawkins Landscaping

SADOS came in and cleaned up the network cabling, installed new workstations, installed a new server, and configured multiple access points, all within a single day. The ease of just walking from building to building and automatically migrating through access points is amazing. My employee’s love their new machines and can work even faster now with a server. SADOS definitely helped bring productivity up. Thank You

Vince Flook
Vinny's Towing

SADOS installed a reliable wireless network where guests now “check-in” to our Facebook when using our free WiFi which helps our social media results. SADOS also helped migrate our email from host gator to Office 365, Which provided synchronization between users, less spam and junk email, and calendar sharing. SADOS also did an amazing job with our new mobile friendly website. Thank you SADOS.

Larry Stottlemyer
Adventure Park USA
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