FAQ

Cloud computing helps curtail the need for expensive, in-house hardware or to install software on their devices. Cloud hosting services reduces maintenance and hardware upgrading expenses, because their data, resources, and applications are hosted in the cloud.

Cloud services are especially enjoyed for it’s accessibility anywhere at anytime. For remote workers, cloud computing provides enhanced flexibility: Allowing workers to collaborate on projects from any location internet access is available, as if they were in the office.

Cloud computing is a term used to describe the newest trend in computing and collaboration. Cloud computing allows businesses to subscribe to software that is hosted in the cloud, as opposed to purchasing and installing software on their own computers. This curtails the long standing problem of cohesive updates and scalability issues. Commonly, when an update was released for a software, each computer would inherently be required to download an update from the software manufacturer. Now, the software is simply updated on the cloud and is instantly accessible as it’s newest version to the employees of the business. This allows for the company to be in tune with the latest updates, and effectively collaborate between users from wherever they are, as long as there is an internet connection.

We seek to cover all points beginning to end.

To start, we’ll kick-off with an initial consultory meeting to meet your support team, and determine the general state of your IT environment and infrastructure. If there are any priority issues that require our attention, we’ll address them here. Once stabilized, we’ll move to performing diagnostics and ultimately the proactive maintenance, monitoring and support services.

Clients on our Managed IT plans enjoy full 24/7/365 access to our technical support team. For non Managed IT clients, we offer pay-as-you-go support services.

Through our experience, SADOS has fine-tuned our IT support services based on our client’s needs. What we’ve learned was that by offering both on-site and remote support services, we can provide faster and more effective support based on the complexity of the issue.

Remote support is an incredibly easy method to resolve simple software issues or the equivalent. It’s great to help client’s walkthrough issues or to guide them on tutorials such as setting a VPN tunnel for remote access.

On-site support is still widely used and will always be for on-site checkups, system diagnostics and audits, consultation and emergency response issues that require specialized attention from our engineers.

Ensuring the quality of our support services are paramount to us, and both methods of support equate to a better service for our clients.

Our managed IT services are perfect for businesses of any size. We have the ability to scale as needed, based on the company’s operational requirements. We typically service organizations with anywhere between 10 to 500 users.

We often like to compare managed IT to a cloud computing – in that, when you host your data in the cloud, you remove clunky in-house hardware, maintain resilience through updated software and hardware, protect yourself from data loss and malware with full redundancies, and reduce costs in the process.

Managed IT is much like moving your organization to the cloud. Whether SADOS is complementing your existing IT department, or you’ve taken the interest of having us as your sole dedicated IT support team, we’re here to reduce your costs while proactively maintaining and monitoring the integrity of your IT infrastructure.

SADOS Managed IT services are ideal for organizations of all sizes. Whether your business has 5 or 500 potential end-users, we can offer flexible solutions that fit the operational requirements of your company. Larger entities can take advantage of consultory and monthly service plans.

• It depends on the size of your business operations. We will typically encounter small businesses who hire friends or part-time employees to manage their computer systems. Unfortunately, these people are often not equipped to stay up-to-date with technology advancements and threats or may move to a full-time job elsewhere, leaving you as a non-priority and ultimately a loss in productivity. SADOS is an affordable provider of IT solutions, equipped to ensure your computer systems and business itself perform at their best, 24 hours a day, 7 days a week.

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This is a common question we receive from prospective clients. The answer is simple. It depends on the complexity of the issue at hand. More often than not, simple issues related to software errors and walkthrough tutorials are a great reason to try remote support whereas hardware maintenance and network audits are generally labor that will require on-site support. Whichever the need, we have the resources of dedicated engineers and support specialists to make sure we exceed your expectations.

A managed IT services provider provides businesses with IT solutions that are proactive in nature – and therefore cost-effective. We combine a host of solutions including network monitoring, remote IT support, data backup and recovery, network security, IT consultory services and computer protection that are state-of-the-art, as opposed to an in-house IT department whose evolution is contained. By outsourcing your IT needs, you effectively advance with technology while receiving reliable 24/7 support and reducing long-term expenses.

Because costs are reduced, we can cater to businesses of all sizes, and for those businesses who lack the resources to support an IT department in the first place, this can prove especially economical in nature.